Shipping policy.
Everything you need to know about how your order gets to you.
Last updated: [date]Where we ship
We ship across Canada from our store at 1750 St James St, Winnipeg. [International shipping availability].
Processing time
Orders are processed and packed within [processing time, e.g. 1–2 business days]. Orders placed on weekends or holidays are processed the next business day. During sales or peak periods, processing may take a little longer.
Shipping rates & free shipping
- Standard shipping: [rate]
- Expedited shipping: [rate]
- Free shipping on orders over [threshold]
Rates are calculated at checkout based on your address and the size of your order.
Delivery estimates
Once shipped, delivery typically takes:
- Winnipeg & Manitoba: [estimate]
- Rest of Canada: [estimate]
These are estimates from our carrier ([carrier]) and aren’t guaranteed. Weather, holidays and remote destinations can add time.
Order tracking
When your order ships, we’ll email you a confirmation with tracking information so you can follow it to your door.
In-store pickup
Prefer to collect in person? Choose in-store pickup at checkout and pick your order up at 1750 St James St, Winnipeg during store hours. We’ll notify you when it’s ready. Please bring your order confirmation and a piece of ID.
Delays
Occasionally shipments are delayed for reasons beyond our control. If your order is significantly late, contact us and we’ll help track it down.
Lost or damaged shipments
If your package arrives damaged, or doesn’t arrive at all, please contact us within [window] of the expected delivery date and we’ll work with the carrier to resolve it. See also our Returns & Refunds policy.
Questions?
Reach us at our contact page and we’ll be glad to help.