Privacy policy.
Fragrance House (“we”, “us”) respects your privacy. This policy explains what we collect, why, and the choices you have. It is intended to align with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Last updated: [date]Information we collect
- Order & account information — name, email, phone, shipping/billing address, and order history when you make a purchase or create an account.
- Payment information — processed by our payment provider (Clover). We do not see or store your full card number.
- Usage information — pages viewed, searches, and device/browser data collected through cookies and similar technologies to help the site work and improve.
- Communications — messages you send us through the contact form, email or phone.
How we use your information
- To process and deliver your orders and provide in-store pickup.
- To respond to your enquiries and provide customer support.
- To operate, secure and improve our website and services.
- To send you order updates and, if you’ve opted in, marketing messages you can unsubscribe from at any time.
- To meet legal, tax and accounting obligations.
Cookies
We use cookies and local storage to remember your cart and theme preference, keep you signed in, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features such as your cart.
Payments
Card payments are handled securely by Clover. Your card details are transmitted directly to the processor and are not stored on our servers. Clover’s handling of your data is governed by its own privacy policy.
Sharing your information
We do not sell your personal information. We share it only with service providers who help us run the business — for example payment processing (Clover), shipping carriers, and email delivery — and only as needed to provide the service. We may also disclose information where required by law.
Data retention
We keep personal information only as long as necessary for the purposes described here, or as required by law (for example, tax records).
Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and withdraw consent to marketing. To make a request, contact us using the details below. We may need to verify your identity first.
Security
We use reasonable administrative, technical and physical safeguards to protect your information. The site is served over encrypted HTTPS. No method of transmission or storage is completely secure, but we work to protect your data.
Children
Our store is intended for adults. We do not knowingly collect personal information from children under the age of [age, e.g. 13].
Changes to this policy
We may update this policy from time to time. The “last updated” date above reflects the latest version.
Contact & privacy officer
For any privacy question or request, contact us at [contact email], [phone], or write to Fragrance House, 1750 St James St, Winnipeg, MB. You may also contact the Office of the Privacy Commissioner of Canada.