Frequently asked questions.

Yes. Every fragrance we sell is genuine and sourced through authorised channels. What you see on the site is our live in-store stock at 1750 St James St, Winnipeg — the same bottles on our shelves.

Yes. At checkout you can choose in-store pickup at our St James Street location instead of shipping. We’ll let you know when your order is ready to collect.

We ship across Canada. Orders are typically processed within [processing time] and arrive within [delivery estimate], depending on your location. See our Shipping Policy for full details.

For hygiene reasons, opened or used fragrances can’t be returned. Unopened items in their original condition may be returned within [return window]. Full details are on our Returns & Refunds page.

Absolutely. Payments are processed securely by Clover — your full card details never touch our servers. Read more in our Privacy Policy.

Try our Scent Finder — describe a vibe or search by the notes you love, and it will match what’s on our shelves right now. Or come in and we’ll help you find it in person.

Once your order ships you’ll receive a confirmation with tracking details by email. If you haven’t received it, contact us and we’ll look into it.

We’re sorry! Please contact us within [damage-report window] of delivery with your order number and a photo, and we’ll make it right.